Network Presales & Technical Support Engineer - Jakarta Barat

Join Lippo Karawaci as a Network Presales & Technical Support Engineer and play a pivotal role in driving customer success through cutting-edge network solutions. In this dynamic position, you will collaborate closely with our sales team to design, propose, and implement network solutions that meet the unique needs of our clients. Based in Jakarta Barat, you will work on real-world projects, leveraging your technical expertise to ensure seamless network performance and customer satisfaction.

At Lippo Karawaci, we are committed to innovation and excellence. Our state-of-the-art facilities and collaborative environment provide the perfect setting for you to grow and develop your skills. As a Network Presales & Technical Support Engineer, you will have the opportunity to work with a diverse range of clients, from small businesses to large enterprises, and contribute to their digital transformation journey.

Daily, you will be involved in everything from initial consultations to post-implementation support. You will use industry-leading tools such as Cisco Packet Tracer, Wireshark, and SolarWinds to diagnose and resolve network issues, ensuring our clients' operations run smoothly. This role is perfect for a professional who thrives in a fast-paced environment and is passionate about delivering top-notch network solutions.

📋 Tanggung Jawab Pekerjaan

• Collaborate with the sales team to design and propose network solutions tailored to client needs.
• Provide technical support and troubleshooting for network infrastructure issues.
• Install, configure, and maintain network equipment, including routers, switches, and firewalls.
• Monitor network performance and proactively identify and resolve issues.
• Conduct site surveys and network audits to ensure optimal performance.
• Work closely with clients to understand their requirements and provide technical guidance.
• Stay updated with the latest network technologies and industry trends.
• Document all technical processes and provide training to support staff.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Electrical Engineering, or a related field.
• 3-5 years of experience in network engineering or a related role.
• Certifications such as CCNA, CCNP, or similar are a plus.
• Strong knowledge of network protocols, including TCP/IP, OSPF, BGP, and VLANs.
• Proficiency in using network management tools like Cisco Packet Tracer, Wireshark, and SolarWinds.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, deadline-driven environment.

🛠️ Keahlian

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